Communications support

Visibility and engagement

Effective communication is essential for providing high-quality patient care, enhancing patient satisfaction, improving operational efficiency, and promoting positive health outcomes.

With our flexible support package, we can reduce the burden on practices and PCNs by assisting them with their growing communications needs. Ultimately, this enables practices to meet their contractual obligations, improve access, and exceed patient expectations.

Results include:

  • Active and supportive Patient Participation Groups (PPGs) and Health Champions
  • Effective signposting that supports patients to take better control of their health
  • Enhanced patient engagement and satisfaction – including improved Google and Friends and Family test reviews
  • Greater patient awareness of practice services, self-referral options, ARRS roles and wider Primary Care Network team and services
  • Improved reputation with patients and local community
  • Increased adoption of online services including practice website and NHS App resulting in a reduced 8am rush

Our Communications Team are here to talk you through our ideas and understand which of our range of services are most suited to your own practice or PCN.