Complete care, 7 days a week
Our wrap around service complements Primary Care provision in the delivery of urgent and out of hours healthcare delivery for asylum seekers, refugees and migrants requiring healthcare in Sussex. We provide dedicated GP access 7 days per week from 8am-8pm and ongoing urgent medical cover (on site) across 20 hotels in the region. This is in addition to Paramedics and Senior Nurses providing front line treatment, advice and support to people with the aim of minimising the inappropriate use of emergency services.
Our clinical presence includes telephone triage and assessment, with access to video calls and the ability to visit the site for face to face assessment if deemed clinically appropriate.
The Clinical Leadership create clinical pathways and share best practice within our extended network while delivering a range of services, including:
- Burns and wound care – For those who arrive via boat, there is often considerable risk of injury. Our team are seeing an increased number of people arriving with significant chemical burns and wounds requiring urgent care.
- Diphtheria Clinics – We aim to carry these out within 72 hours for residents new to the UK arriving at a hotel, screenings and antibiotics available.
- Infectious disease outbreak response
- Health Checks – Every new arrival is offered a health check to identify any health issues and includes referrals to other services (e.g. mental health support services) if needed.
- GP registrations – We provide support to both patients and local surgeries to help coordinate GP registrations and ensure that patients are supported by our Personalised Care team to help navigate NHS services.
- Lead emergency responses – Our focus in on delivering high quality care, however, in emergencies we not only provide clinical support to new arrivals, we bring together our extensive partner network to help set up accommodation and provide basic humanitarian support.
- MSK clinics
- TB Clinics – We provide TB screenings via broader health checks and as stand alone clinics, involving a blood test and referral to the TB team at SASH if necessary.
- Translating national guidance into localised information – As part of helping people to settle in the UK, we source and create clear and concise guidance in a variety of different languages – from local support guidance through to how to guides for using the NHS App or ordering repeat prescriptions. Our team works with local surgeries to ensure that patient information is also shared with staff who are communicating with patients who have English as a second language.
- Vaccinations – including diphtheria and Covid-19
- Womens health clinics – to address unmet health needs amongst women in the hotels. These sessions are held in the hotels with female clinicians and translators. Sanitary products, contraception and translated information available. We are often supporting multile complex issues including FGM, psychosexual concerns and significant mental health issues.