All our clinical services are delivered in line with service specification that is linked to current legislation and evidence-based guidance. Our services operate using Standard Operating Procedures and NICE guidance is published in the Clinical Services Handbook.
Each service requires a completed Equality Impact Assessment to avoid discriminatory bias within the service specification, and services are delivered through a variety of access routes and locations (including home services), with reasonable adjustments made where necessary.
Through Data Sharing Agreements we use clinical systems that support continuity of patient care by allowing monitoring of care, treatment and outcomes for patients to be consistent within services.
As the majority of our clinical services are connected to episodic care either for urgent or routine reasons there are fewer opportunities to provide ongoing support. However wherever possible we incorporate a wellbeing element and encourage people to independently maximise their health. Examples of this include wellbeing provision at vaccination sites, our Outreach services providing health checks alongside vaccination (where commissioned), PCN involvement in Growing Health Together and Wellbeing provision in partnership with charities as part of our Refugee and Asylum Seeker Service.
Our recruitment processes and training opportunities support staff to deliver effective care, support and treatment. These processes also ensure that they have regard to the consent for treatment and care in line with legislation and guidance, the Mental Capacity Act and the need to provide additional communication support for those with communication difficulties.
Areas for development are identified through a variety of channels including annual appraisals, as well as regular manager and clinical supervisions. Our bespoke leadership development programme and manager training programme are also valuable assets for identifying and assisting with areas of development.
The Quality Improvement Team work across the organisation to identify and audit service elements to provide assurance about the quality of care that we provide and to identify the areas where improvements can be made.