Inclusion Pays
Veterans and Armed Forces Community

One referral. Coordinated care. Preventing crisis.

We’ve launched Volume 2 of Inclusion Pays, demonstrating how earlier identification, trusted navigation and coordinated support for veterans and the Armed Forces community can prevent escalation, improve outcomes and make better use of NHS resources.

Building on our first report which focused on our Refugee and Asylum Seeker service, this edition focuses on our Armed Forces and Veterans Service – a practical model connecting primary care, hospitals, community and mental health services, local authorities, charities and specialist Armed Forces pathways.

Through two costed scenarios, we demonstrate potential NHS savings of up to £26.94 for every £1 invested.

Inclusion Pays brings together the impact of our work and the economic value it delivers. It includes:

• Financial modelling demonstrating potential NHS resource savings and capacity benefits
• Evidence of safer discharge, improved continuity of care and access to specialist pathways
• Real-life case studies showing the difference coordinated support makes
• The impact of military-aware navigation, practical advocacy and personalised care
• A scalable model that helps put Armed Forces Covenant commitments into practice

Inclusion Health is not just the right thing to do – it is a smart public investment.

When Armed Forces status goes unrecognised, opportunities for earlier intervention and specialist support can be missed, increasing the risk of fragmented care, delays and avoidable escalation.

Our model demonstrates how earlier, coordinated support can:

• Improve access to appropriate healthcare and specialist Armed Forces support
• Enable safer discharge, better continuity of care and fewer avoidable hospital days
• Reduce duplication, unnecessary escalation and pressure on NHS services
• Improve experiences and outcomes for individuals and families

A scalable model for coordinated care and support

Working across primary care, hospitals, mental health services, local authorities and specialist Armed Forces partners, our approach:

• Connects people to appropriate specialist pathways earlier
• Supports safer discharge and better continuity of care
• Reduces fragmentation and duplication across services
• Helps organisations put Armed Forces Covenant commitments into practice

Get in touch

We welcome opportunities to share our learning and work with commissioners and system partners to strengthen Armed Forces inclusion across health and care systems.

For more information, contact Lena Abdu, Director of Inclusion and Transformation.