Patient promise

We will treat you with dignity, respect and privacy

• Let us know if you would prefer to be called by your full name
• We will not discriminate – whatever your age, gender, race, religion or sexual preference
• Ask to speak in a private room if you feel uncomfortable at the reception desk
• Ask for a chaperone if you would like one
• You may have access to your health records and know that everyone who works for the NHS is under a legal duty to keep your records confidential

Accessibility for all 

• If you have problems with language – either yours or ours – ask for help, or bring a friend or relative along with you
• Please ask the doctor questions about your condition and treatment
• The doctors will explain the results of any tests to you in a way that will help you understand your treatment choices
• You can ask for information in a more accessible format

Putting you at the centre of your care

• We will take into consideration your own views about decisions relating to your care and treatment
• You can provide feedback through our patient surveys
• You can access our website for further information on any of the services we provide
• We will keep clinical areas clean and free from infection. We ask you to use the hand gel or washrooms, to help us achieve this