Our commitment
We work to ensure that all patients feel safe, supported and cared for while using our services. To protect you, our staff and visitors, we:
- Offer the right to a chaperone – you can request a trained chaperone for any appointment or examination.
- Maintain a clean environment – all our sites are regularly cleaned and checked to keep them safe and welcoming.
- Follow strict infection control – our staff are trained in infection prevention and control, and we follow national NHS standards.
- Provide extra support if needed – please let us know if you require additional help while on site and we will be happy to support you.
Further reading on patient safety:
NHS England – Patient Safety Culture Overview
A foundational resource outlining what constitutes a positive safety culture and its role in the NHS Patient Safety Strategy. It emphasises psychological safety, continuous learning, and inclusive teamwork.
Visit NHS England – Patient Safety Culture
Improving Patient Safety Culture – A Practical Guide (AHSN Network & NHS England)
This guide supports teams in understanding and improving their safety culture. It focuses on teamwork, communication, just culture, civility, and psychological safety.
Read the Practical Guide
RCPCH Patient Safety Portal – Creating a Safe Culture
Offers toolkits like the S.A.F.E. programme and showcases examples of excellence from UK centres. It’s tailored for paediatrics but broadly applicable across healthcare.
Explore the RCPCH Safety Portal
NHS England – Safety Culture: Learning from Best Practice
A detailed report sharing insights from CQC-rated “Outstanding” and “Good” trusts. It includes practical ideas on leadership, continuous learning, and improvement strategies.
View Best Practice Report
Patient Safety Incident Response Framework (PSIRF)
PSIRF is a key framework for embedding safety culture through systems-thinking and compassionate engagement.
