Our RASS team use Clear Voice and LanguageLine Insights for translation services in order to provide accurate guidance and support for our patients.
Clear Voice
To access this service via the phone:
- Please call our telephone interpreting line 0207 043 4127
- Enter your unique 6-digit PIN 119750 followed by #
- Enter the three-digit code (please see language codes below) for the language you require and press 1 to confirm your choice
- Press 1 to speak to any available interpreter
- Once connected to your interpreter you can easily add a third party to the call
- Press 9 on your keypad and then dial the third party’s number
- You can press 9 to add as many participants as you need to. Repeat the process until all participants are added to the call
- To end the call with the third party(ies) press*
LanguageLine
The service can be access via phone or online.
-
Over the phone service
Dial 0845 266 5000 and quote the ID below:
Alliance for Better Care – OPI: 684313
-
Video interpreting service
Visit the LanguageLine website and add the authentication code below to name the device:
Alliance for Better Care – Auth code: V9MV9V8T4K
Alternatively, you can download the LanguageLine Insight App from the App store.
TheBigWord
TheBigWord is the provider for Primary Care Translation and Interpreting services for NHS Surrey Heartlands ICB GP Practices.
This includes telephone, video and face to face interpreting and document translation.
Relay UK
Relay UK brings relay services for deaf, hard-of-hearing, and speech-impaired people.
Translated leaflets
ABC staff have access to all our translated materials, including information leaflets and templates. These can be accessed via our brand portal.
