Translation Services


Our RASS team use LanguageLine Insights for translation services in order to provide accurate guidance and support for our patients.. The service can be access via phone or online.

  • Over the phone service

    Dial 0845 266 5000 and quote the ID below:

    Alliance for Better Care – OPI: 684313

  • Video interpreting service

    Visit the LanguageLine website and add the authentication code below to name the device:

    Alliance for Better Care – Auth code: V9MV9V8T4K

Alternatively, you can download the LanguageLine Insight App from the App store.


TheBigWord is the provider for Primary Care Translation and Interpreting services for NHS Surrey Heartlands ICB GP Practices.

This includes telephone, video and face to face interpreting and document translation.

Translated leaflets

ABC staff have access to all our translated materials, including information leaflets and templates. These can be accessed via our brand portal.