We are committed to inclusion and ensuring everyone has access to quality healthcare, and our team have been recognised in reports and awards for their work in driving positive change.
Patient feedback
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I am very happy. You are very helpful, always there to help us. Thank you very much.
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I felt listened to. I liked to tell you my journey and discuss my worries. Thank you
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I would like to say a huge thank you to you, Carer Support West Sussex, and Alliance for Better Care for all the support and kindness you have given me and my mother since the very beginning.
Thank you for standing beside us during such difficult times and helping make our lives easier.
From the bottom of my heart, thank you for not letting go of my hand during the darkest days of my life. Your support, kindness, and care will always stay in my heart, and I will never forget everything you have done for us. -
A big thank you to the Smoking Cessation service.
Reports
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ABC Report – Inclusion Pays
Based on our Refugee and Asylum Seeker Service, this report shows how early, coordinated care improves outcomes, reduces system pressure and delivers up to £13 return for every £1 invested.
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ABC Report: The Listening Project
Listening to refugee and asylum seeking women who have experienced sexual assault, exploitation and modern slavery to shape safer, more inclusive care.
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RASS Personalised Care Team: An Evaluation
A report outlining how our RASS Personalised Care Team provided an acute primary care response 7 days a week to refugees and asylum seekers living in hotels across Sussex.
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Increasing Vaccine Uptake in Crawley
In partnership with Metrobus, our community vaccination team project provided mobile vaccinations to harder-to-reach and vulnerable groups in the local area.
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Our Equity programme: tackling health inequalities through outreach
How our proactive outreach approach builds trusted relationships within underserved communities and improves access to healthcare.
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Personalised Care Team
How our Personalised Care Team act as single point of contact to help refugee and asylum seekers navigate the healthcare system and provide ongoing support.
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Community vaccination service
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Safe prescribing for refugees and asylum seekers
Detailing the team’s continuing efforts to remove barriers to accessing medicine and ensuring continuity of care for some of our most vulnerable patients.
Case studies
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Building Trust and Supporting a Homeless Asylum Seeker in Crisis
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Collaborative, Escalated Support for a Rough Sleeper with Deteriorating Health and Capacity Concerns
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Connecting Patients to Mental Health Care
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Improving Access to Maternity Support
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Preventing a Gap in Mental Health Support for a Homeless Patient
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Preventing Escalation Through Joined-Up Mental Health Support
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Providing Support for Sexual Assault Survivors
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Reducing Barriers to Immunisation
How our team runs targeted interventions to help under-served populations (Gypsy, Roma Travellers and refugees) in accessing health and social care.
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Supporting a Deaf Romanian Woman in Crisis
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Supporting a Homeless Patient with Financial and Healthcare Access Barriers
Awards
- HSJ Patient Safety Awards 2026 – Improving Safety and Outcomes for Minority Ethnic Communities, Winner
- HSJ Partnership Awards 2025 – Most Impactful Project Addressing Health Inequalities, High Commendation
- HSJ Awards 2023 – Primary and Community Care Provider of the Year, Finalist
- NHS Parliamentary Award 2022 – Health Equalities, South East Winner
- HSJ Partnership Award 2022– Most Impactful Project Addressing Health Inequalities, High Commendation
- Crawley Community Award 2022 – Group Achievement, Winner
- HSJ Awards 2021 – Community Provider of the Year, Finalist
- Dene Healthcare 2021 – Hidden Heroes, Winner
Inclusion Health in Practice Newsletter
Our quarterly Inclusion Health newsletter, sharing learning, research, partnership work and practical approaches to improving access and outcomes for underserved communities. Bringing together insight from across our Inclusion Health services and wider partner network, the newsletter supports shared learning and collaboration across the system.
