We are committed to inclusion and ensuring everyone has access to quality healthcare, and our team have been recognised in reports and awards for their work in driving positive change.
Lived experience voices
-
I am very happy. You are very helpful, always there to help us. Thank you very much.
-
I would like to say a huge thank you to you, Carer Support West Sussex, and Alliance for Better Care for all the support and kindness you have given me and my mother since the very beginning.
Thank you for standing beside us during such difficult times and helping make our lives easier.
From the bottom of my heart, thank you for not letting go of my hand during the darkest days of my life. Your support, kindness, and care will always stay in my heart, and I will never forget everything you have done for us. -
A big thank you to the Smoking Cessation service.
-
Efficient, friendly and helpful. Thank you.
-
The nurse and doctors were all so caring. I felt very comfortable.
Awards
-
HSJ Patient Safety 2026 – Winner
Our Refugee and Asylum Seeker Service (RASS) won the Improving Safety and Outcomes for Minority Ethnic Communities category. The judges described the work as:
“A compelling example of how proactive, trauma-informed primary care can improve safety, experience and outcomes for one of the NHS’s most vulnerable populations. A well-developed programme that shows leaders and commissioners why Inclusion Pays.” -
HSJ Partnership Awards 2025
Shortlisted for the HSJ Award for Most Impactful Project Addressing Health Inequalities.
-
HSJ Partnership Awards 2025 – High Commendation
Our project No Belongings, New Beginnings – Supporting Refugees and Asylum Seekers Through Personalised Care (in partnership with NHS Sussex and West Sussex County Council) was Highly Commended at the HSJ Partnership Awards 2025.
-
HSJ Awards 2023
Shortlisted in the Primary and Community Care Provider of the Year category at the HSJ Awards, recognising an outstanding contribution to healthcare and securing a place at the prestigious awards ceremony later this year.
-
HSJ Partnership Awards 2022 – High Commendation
Our Vaccine Equity Programme received a high commendation in the category for Most Impactful Project Addressing Health Inequalities at the 2022 HSJ Partnership Awards.
-
HSJ Partnership Awards 2022
Our Vaccine Equity Programme was shortlisted for Most Impactful Project Addressing Health Inequalities at the HSJ Partnership Awards 2022, recognising our outstanding contribution to healthcare.
-
HSJ Awards 2021
We were delighted to be shortlisted for Primary Care Networks, GP or Community Provider of the Year at the HSJ Awards 2021.
Inclusion Health
-
Inclusion Health in Practice Newsletter (latest edition)
Our quarterly Inclusion Health newsletter, sharing learning, research, partnership work and practical approaches to improving access and outcomes for underserved communities. Bringing together insight from across our Inclusion Health services and wider partner network, the newsletter supports shared learning and collaboration across the system.
-
ABC Report – Inclusion Pays
Based on our Refugee and Asylum Seeker Service, this report shows how early, coordinated care improves outcomes, reduces system pressure and delivers up to £13 return for every £1 invested.
-
ABC Report: The Listening Project
Listening to refugee and asylum seeking women who have experienced sexual assault, exploitation and modern slavery to shape safer, more inclusive care.
-
RASS Personalised Care Team: An Evaluation
A report outlining how our RASS Personalised Care Team provided an acute primary care response 7 days a week to refugees and asylum seekers living in hotels across Sussex.
-
Increasing Vaccine Uptake in Crawley
In partnership with Metrobus, our community vaccination team project provided mobile vaccinations to harder-to-reach and vulnerable groups in the local area.
-
Our Equity programme: adapting healthcare for underserved communities
How we used the learnings from our vaccination outreach programme to adapt our new health check provisions and ensure equity for the homeless people, refugees and asylum seekers and GRT communities.
-
-
Our Personalised Care Team: providing best practice in healthcare
How our Personalised Care Team act as single point of contact to help refugee and asylum seekers navigate the health care\nsystem and provide ongoing support.
-
Community vaccination service
Our team set up 10 vaccination sites across our primary care networks (PCNs), as well as creating roving teams and launching a mobile vaccination unit.
-
Equity outreach programme
How our team runs targeted interventions to help under-served populations (Gypsy, Roma Travellers and refugees) in accessing health and social care.
-
Case study: maternity
-
Case study: mental health
-
Case study: sexual assault
-
Safe prescribing for refugees and asylum seekers
Detailing the team’s continuing efforts to remove barriers to accessing medicine and ensuring continuity of care for some of our most vulnerable patients.
